1. General Refund Rule

Because GHL Pro provides immediate access to digital tools, software features, automations, and account resources upon sign-up:

All payments made to GHL Pro are non-refundable.

This includes:

• Monthly subscription fees

• Yearly subscription fees

• Setup or onboarding fees

• Add-on services

• Automations or AI features

• Partial months or unused time

We recommend reviewing your plan carefully before subscribing.

2. Subscription Billing

GHL Pro operates on recurring billing.

When you subscribe:

• Your payment method is charged automatically at the start of each billing cycle

• Subscriptions renew unless canceled

• You are responsible for managing your own billing and cancellation

3. Cancellation Policy

You may cancel your subscription at any time by:

• Contacting support at support@aesthetixmedia.com, or

• Using your billing portal (if applicable)

Upon canceling:

• You will retain access to the Services until the end of the current billing period

• You will not be charged again

• No prorated or partial refunds will be issued

4. Billing Errors

If you believe there is an error with your billing, please contact us within 7 days of the charge.

We will investigate and correct any confirmed mistakes.

This does not include:

• Forgetting to cancel

• Not using the platform

• Change of business needs

• Buyer’s remorse

5. Chargebacks

Filing a chargeback for a valid subscription may result in:

• Immediate account suspension

• Removal of platform access

• Permanent ban from future use

To resolve any billing concerns, always contact us first at teams@ghlpro.org.

6. Exceptional Refund Considerations

Refunds may only be issued if:

• A duplicate charge occurred

• A technical error caused multiple unexpected payments

• The same user was billed twice for identical subscriptions

These are handled case-by-case, and proof may be required.

7. Changes to This Policy

GHL Pro may update this Refund Policy at any time.

All changes will be posted on this page with a new “Last Updated” date.

Continued use of the Services indicates acceptance of the updated policy.